FEATURED
Tapco Slate Roof Tile - Pewter Grey
Tapco Slate Roof Tile - Pewter Grey
Pickup available at SupaLite SupaStore, PR5 8AJ
Usually ready in 24 hours
Tapco Slate Roof Tile - Stone Black
Tapco Slate Roof Tile - Stone Black
Pickup available at SupaLite SupaStore, PR5 8AJ
Usually ready in 24 hours
Tapco Slate Roof Tile - Brick Red
Tapco Slate Roof Tile - Brick Red
Pickup available at SupaLite SupaStore, PR5 8AJ
Usually ready in 24 hours
Tapco Slate Roof Tile - Red Rock
Tapco Slate Roof Tile - Red Rock
Pickup available at SupaLite SupaStore, PR5 8AJ
Usually ready in 24 hours
SupaStore Blog
Can You Put a New Roof on an Old Conservatory?
Can You Put a New Roof on an Old Conservatory?
NEXT DAY DELIVERY
On most orders within the UK
competitive prices
Offering the best prices to our customers
5-STar CUSTOMER SERVICE
We're here to help with any questions or orders
FAQs
How long will delivery take?
For most items, if you place your order for delivery before 12pm, Mon-Fri, it will be processed the same working day and delivered the next working day. Orders placed after this time on Thursday, Friday or at any time during the weekend, will be processed the following working day and delivered on the next working day after this. Items may arrive in separate deliveries, depending on items ordered. Saturdays and Sundays are not classed as a 'working day'. Example - an order placed after 12pm on Thursday would be delivered on Monday (Tuesday, if it is a bank holiday).
We are unable to deliver to some areas on a next day service (most AB, IV, KW, PA & PH postcodes).Â
Some items require a longer lead time and will have their estimated collection/delivery times on their product page. Longer lead times may also apply to items marked with 'bespoke order' on product pages.
For SkyEdge and lantern orders, these have an estimated delivery time of 7-10Â working days. You will usually be advised of the delivery date within 48hrs of placing the order (this may be longer for orders placed on Friday or over the weekend).
Please note: we are closed on public holidays and delivery times will be longer for orders placed around such dates.
How much does delivery cost?
Delivery costs vary, depending on delivery location and items ordered. Delivery charges are from £7, for small parcels delivered by courier.
Free delivery is available on selected qualifying items on orders over £250. A minimum of £250 must be spent on qualifying products. Free shipping applies to qualifying products with the 'FREE SHIPPING' label only. Shipping charges may apply for an order containing for non-qualifying items.
Can I collect my order?
Yes. If you place your order for collection before 12pm, Mon-Fri, most items will be available to collect the next working day (unless delivery dates are otherwise stated) from our Bamber Bridge warehouse. Some items will be available within 2-4 working days. Orders placed after this time on Thursday (collection would be Monday, if not a bank holiday), Friday, or at any time during the weekend, will be available for collection the following working day from 12pm (i.e. Tuesday. Wednesday, if it has been bank holiday Monday).Â
Same day collection may be possible, but please call 01772 828060 before travelling to us, to ensure that this is possible.
Collection hours are:
9am - 3pm (Mon - Thu)
8am - 12pm (Fri)
You will be notified by email, when your order is ready to collect. Please ensure you bring along your order confirmation email (either on your phone or print out) when you collect your order. There is free parking in our car park and on the road in front of the building.
Please note: collection of lanterns or SkyEdge items are from 7-10 working days. You will be notified when these products items are available to collect.Â
Can I get a refund?
At SupaLite SupaStore, we want you to be completely satisfied with your purchase. If you're not fully happy with the products you’ve bought, you can return them within 30 days of purchase, provided they are unused and in their original condition with packaging.
Before sending anything back, please submit a returns form here and await our acknowledgement of this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.
Please note: we reserve the right to apply a restocking fee of 15% of the total price of the returned goods, where items are not damaged, faulty or have been received in error (on the part of SupaLite SupaStore).Â
How do I contact customer service?
Our friendly team are always on hand to offer guidance and assistance. Get in touch with us anytime and we’ll be more than happy to answer any questions.
Contact us via live chat on the website, email us at help@supalitesupastore.co.uk or complete the contact us form.
More questions?
View our full FAQs section.
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