Shipping policy

For most items, if you place your order for delivery before 12pm, Mon-Fri, it will be processed the same working day and delivered the next working day. Orders placed after this time on Thursday, Friday or at any time during the weekend, will be processed the following working day and delivered on the next working day after this. Items may arrive in separate deliveries, depending on items ordered. Saturdays and Sundays are not classed as a 'working day'. Example - an order placed after 12pm on Thursday would be delivered on Monday (Tuesday, if it is a bank holiday).

We deliver nationwide, within the UK mainland. We are unable to deliver to some areas on a next day service (most AB, IV, KW, PA & PH postcodes).

Unfortunately, we cannot deliver to the Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands or the Scilly Isles. We also cannot deliver to the following postcode areas:

KW, KY, HS, IV, PA, PH and ZE

Some items require a longer lead time and will have their estimated collection/delivery times on their product page.

For SkyEdge and lantern orders, these have an estimated delivery time of 7-10 working days. You will usually be advised of the delivery date within 48hrs of placing the order (this may be longer for orders placed on Friday or over the weekend).

Please note: we are closed on public holidays and delivery times will be longer for orders placed around such dates.

On the delivery date, please make sure someone is present at the delivery address to sign for your items. We also recommend that all customers carefully inspect their items before signing, confirming that everything has arrived as expected and that nothing is damaged.

If you will not be home on the assigned delivery date, please contact customer services at help@supalitesupastore.co.uk, on live chat, or via the contact us form, as soon as possible. Delivery date changes may not be possible after the order has been placed.

Smaller items are sent via a tracked courier service, with a tracking number provided. Larger items are not trackable. For larger items, we request that our drivers contact customers when their delivery is next on the delivery schedule for that day.

We may be able to assist with offloading larger items. Please enquire with customer services at help@supalitesupastore.co.uk, on live chat or via the contact us form (before placing your order), if this is something that you would require.

Orders can also be collected from our Bamber Bridge warehouse.

If you place your order for collection before 12pm, Mon-Fri, most items will be available to collect the next working day (unless delivery dates are otherwise stated) from our Bamber Bridge warehouse. Orders placed after this time on Thursday (collection would be Monday, if not a bank holiday), Friday, or at any time during the weekend, will be available for collection the following working day from 12pm (i.e. Tuesday. Wednesday, if it has been bank holiday Monday).

Same day collection may be possible, but please call 01772 828060 before travelling to us, to ensure that this is possible.

Collection hours are:
9am - 3pm (Mon - Thu)
8am - 12pm (Fri)

Collection orders will be held for 3 working days after the order was placed. After this time, the order will be cancelled and payment refunded.

Please ensure you bring along your order confirmation email (either on your phone or print out) when you collect your order. There is free parking in our car park and on the road in front of the building.

Orders of lanterns cannot be collected, but they are delivered FREE OF CHARGE for most UK postcodes.