Refund policy

At SupaLite SupaStore, we want you to be completely satisfied with your purchase. If you're not fully happy with the products you’ve bought, you can return them within 30 days of purchase, provided they are unused and in their original condition with packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Before sending anything back, please submit a returns form here and await our acknowledgement of this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.

Please note: we reserve the right to apply a restocking fee of 15% of the total price of the returned goods, where items are not damaged, faulty or have been received in error (on the part of SupaLite SupaStore). 

Damages and issues

If the product you received is damaged, incorrect, or missing parts, please contact us within 48 hours of delivery so we can promptly address the issue with our couriers.

In cases where the fault is with SupaLite SupaStore, will arrange for the items to be collected and returned to us, and we will replace or refund the products as needed.

You will not be liable for return delivery costs of faulty or damaged items; such costs will be covered by SupaLite SupaStore. Delivery costs for the return of non-faulty and/or non-damaged items are the responsibility of the customer.

Before sending anything back, please submit a returns form here and await our response to this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

Exchanges

If you receive the wrong item/s or need to swap an item/s for something else, we advise that in order to expedite the exchange process, that you return any incorrect items to us for a refund and in the meantime, place a new order for the replacement product that you require. This will enable us to despatch the new goods once your new order is placed, rather than waiting for your original item/s to arrive back at our warehouse and then processing an exchange order.


Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help@supalitesupastore.co.uk.

Please note: bespoke items and roof lanterns cannot be returned, unless faulty or damaged