FAQs

For most items, if you place your order for delivery before 12pm, Mon-Fri, it will be processed the same working day and delivered the next working day. Orders placed after this time on Thursday, Friday or at any time during the weekend, will be processed the following working day and delivered on the next working day after this.

Items may arrive in separate deliveries, depending on items ordered. Saturdays and Sundays are not classed as a 'working day'. Example - an order placed after 12pm on Thursday would be delivered on Monday (Tuesday, if it is a bank holiday).

We are unable to deliver to some areas on a next day service (most AB, IV, KW, PA & PH postcodes). Some items require a longer lead time and will have their estimated collection/delivery times on their product page.

Longer lead times may also apply to items marked with 'bespoke order' on product pages.

For SkyEdge and lantern orders, these have an estimated delivery time of 7-10 working days. You will usually be advised of the delivery date within 48hrs of placing the order (this may be longer for orders placed on Friday or over the weekend).

Please note: we are closed on public holidays and delivery times will be longer for orders placed around such dates.

Yes, we offer next day delivery on most of our items and to most of the UK.

We are unable to deliver to some areas on a next day service (most AB, IV, KW, PA & PH postcodes).

Some items, such as SkyEdge and lantern products are available with an estimated delivery time of 7-10 working days.

Items may arrive in separate deliveries, depending on items ordered.

For next working day delivery, orders must be placed before 12pm, Mon-Fri and the order will be processed the same working day and delivered the next working day. Orders placed after this time on Friday or at any time during the weekend, will be processed the following working day and delivered on the next working day after this. Saturdays and Sundays are not classed as a 'working day'.

We deliver nationwide, within the UK mainland.

Unfortunately, we cannot deliver to the Scottish Islands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands or the Scilly Isles.

We also cannot deliver to the following postcode areas: KW, KY, HS, IV, PA, PH and ZE

Delivery costs vary, depending on delivery location and items ordered. Delivery charges are from £6, for small parcels delivered by courier.

Free shipping over £250 is available on selected qualifying items. A minimum of £250 must be spent on qualifying products. Free shipping applies to qualifying products with the 'FREE SHIPPING' label only. Shipping charges may apply for an order containing for non-qualifying items.

On the delivery date, please make sure someone is present at the delivery address to sign for your items.

We also recommend that all customers carefully inspect their items before signing, confirming that everything has arrived as expected and that nothing is damaged.

Smaller items are sent via a tracked courier service, with a tracking number provided. Larger items are not trackable.

For larger items, we request that our drivers contact customers when their delivery is next on the delivery schedule for that day.

If you will not be home on the assigned delivery date, please contact customer services at help@supalitesupastore.co.uk, on live chat, or via the contact us form, as soon as possible.

Delivery date changes may not be possible after the order has been placed.

Yes. If you place your order for collection before 12pm, Mon-Fri, most items will be available to collect the next working day (unless delivery dates, including items marked as 'bespoke order', are otherwise stated) from our Bamber Bridge warehouse.

Orders placed after this time on Thursday (collection would be Monday, if not a bank holiday), Friday, or at any time during the weekend, will be available for collection the following working day from 12pm (i.e. Tuesday. Wednesday, if it has been bank holiday Monday).

Same day collection may be possible, but please call 01772 828060 before travelling to us, to ensure that this is possible.

Collection hours are:

9am - 3pm (Mon - Thu)

8am - 12pm (Fri)

Please ensure you bring along your order confirmation email (either on your phone or print out) when you collect your order.

There is free parking in our car park and on the road in front of the building.

Please note: collection of lanterns or SkyEdge items are from 7-10 working days. You will be notified when these products (and those marked as bespoke order) items are available to collect.

Collection orders will be held for 3 working days after the order was placed. After this time, the order will be cancelled and payment refunded.

We may be able to assist with offloading larger items.

Please enquire with customer services at help@supalitesupastore.co.uk, on live chat or via the contact us form (before placing your order), if this is something that you would require.

We currently accept credit/debit cards, Apple/Google Pay and PayPal.

We currently offer PayPal Credit as a flexible payment option for customers.

No, anybody can create an account with us, but you can also complete checkout as a guest.

We don't currently have customer trade accounts available on the website.

If you are interested in renovating your conservatory, you can get a full roof quote from an independent SupaLite installer in your area.

At SupaLite SupaStore, we want you to be completely satisfied with your purchase. If you're not fully happy with the products you’ve bought, you can return them within 30 days of purchase, provided they are unused and in their original condition with packaging.

Before sending anything back, please submit a returns form here and await our acknowledgement of this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.

We will make any refunds due to you as soon as possible. Your refund will be made within 14 days from the day on which we receive the products back from you.

Please note: we reserve the right to apply a restocking fee of 15% of the total price of the returned goods, where items are not damaged, faulty or have been received in error (on the part of SupaLite SupaStore).

At SupaLite SupaStore, we want you to be completely satisfied with your purchase. If you're not fully happy with the products you’ve bought, you can return them within 30 days of purchase, provided they are unused and in their original condition with packaging.

Before sending anything back, please submit a returns form here. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us formto enquire.

Return Options

If the product you received is damaged, incorrect, or missing parts, please contact us within 48 hours of delivery so we can promptly address the issue with our couriers.

In cases where the fault is with SupaLite SupaStore, we will arrange for the items to be collected and returned to us, and we will replace or refund the products as needed.

If the items were ordered by mistake and it’s not the fault of SupaLite SupaStore, you will need to arrange for the return shipment. We recommend using a tracked and insured service to ensure the safe return of the items. Please ensure that all original items, including packaging, are returned unopened and unused. Unfortunately, we cannot accept returns for opened or used items.

For assistance with returns, please email help@supalitesupastore.co.uk.

In-Person Returns

You are also welcome to return your items in person.

Our address for returns is:

SupaLite SupaStore

180-181 Bradkirk Place

Walton Summit

Bamber Bridge

Preston

PR5 8AJ

Follow signs for 'Trade Counter Collection'.

Our opening hours are 9am - 3pm, Monday to Thursday and 8am - 12pm on Friday. If you are retuning a large order, please email help@supalitesupastore.co.uk to advise when you intend to return the items.

Important: Be sure to include a completed returns form with your items.

If you receive the wrong item/s or need to swap an item/s for something else, we advise that in order to expedite the exchange process, that you return any incorrect items to us for a refund and in the meantime, place a new order for the replacement product that you require. This will enable us to despatch the new goods once your new order is placed, rather than waiting for your original item/s to arrive back at our warehouse and then processing an exchange order.

If the product you received is damaged, incorrect, or missing parts, please contact us within 48 hours of delivery so we can promptly address the issue with our couriers.

In cases where the fault is with SupaLite SupaStore, will arrange for the items to be collected and returned to us, and we will replace or refund the products as needed.

You will not be liable for return delivery costs of faulty or damaged items; such costs will be covered by SupaLite SupaStore. Delivery costs for the return of non-faulty and/or non-damaged items are the responsibility of the customer.

Before sending anything back, please submit a returns form here and await our response to this. In some cases, we may offer a convenient alternative to returning large items - please email help@supalitesupastore.co.uk or complete the contact us form to enquire.

You will not be liable for return delivery costs of faulty or damaged items; such costs will be covered by SupaLite SupaStore. Delivery costs for the return of non-faulty and/or non-damaged items are the responsibility of the customer.

For the return of faulty or damaged items, before sending, please inform us via email (help@supalitesupastore.co.uk) or thecontact form of your proposed delivery costs, to enable us to agree to refund these costs once the item has arrived back to our warehouse.

Our friendly team are always on hand to offer guidance and assistance. Get in touch with us anytime and we’ll be more than happy to answer any questions.

Contact us via live chat on the website, email us at help@supalitesupastore.co.uk or complete the contact us form.

We don't currently have a store or showroom. We do however have a collection trade counter, where you can ask questions to our helpful and experienced staff.

The trade counter is located at the below address:
180-181 Bradkirk Place, Walton Summit, Bamber Bridge, Preston, PR5 8AJ

Please follow signs for 'Trade Counter Collection'.

Please note: There are no items on show at the trade counter. Orders cannot be placed at the trade counter - orders must be placed through the SupaLite SupaStore website.

If you are interested in a full roof installation service, you can get a quote from an independent SupaLite installer in your area.

Account

Collection & Delivery

Ordering & Payment

Refunds & Returns

Contact & Services